Clear privacy terms for document signing.

Filesign helps teams send, sign, track, and manage document signing workflows. This policy explains what information the service collects, why it is needed, and the practical choices available to you.

This page is written for clarity, not as a substitute for legal advice. Before launch, have counsel review this policy against the final product behavior, vendors, jurisdictions, and contractual commitments.

Account data: name, email address, authentication details, organization information, role, settings, and communication preferences.

Document and signing data: uploaded documents, envelope names, recipient names and emails, signing status, signatures, initials, completion certificates, timestamps, IP addresses, browser or device details, and audit-trail events.

Usage and support data: pages visited, feature interactions, product diagnostics, error logs, support messages, and feedback you send to us.

Billing data: plan, invoice, subscription, and payment status. If payments are enabled, card or bank details are handled by the payment provider rather than stored directly by Filesign.

We use data to create accounts, authenticate users, send and complete signature requests, maintain audit trails, deliver product notifications, provide support, prevent abuse, improve reliability, and operate billing where applicable.

We also use operational data to understand whether the product is working as intended, diagnose issues, prioritize improvements, and communicate important service or policy updates.

Filesign may use trusted infrastructure, database, storage, hosting, email, analytics, support, and payment providers to operate the service. These providers process data only as needed to provide their services to Filesign.

Current or expected categories include hosting and deployment providers, database and file-storage providers, transactional email providers, analytics providers, payment processors, and security or logging tools.

If AI or automation features are introduced, relevant providers may process the minimum information needed to generate summaries, route workflows, draft reminders, or automate signing operations. Filesign should not use customer document contents to train public AI models unless a separate, explicit opt-in is provided.

We keep account, document, audit, billing, and support records for as long as needed to provide the service, meet operational and legal needs, resolve disputes, enforce agreements, and maintain reliable signing evidence.

Workspace owners may be able to delete documents or accounts from the product. Some information may remain in backups, logs, billing records, or audit trails for a limited period where necessary for security, legal, or operational reasons.

Filesign may use cookies, local storage, and similar technologies to keep users signed in, protect sessions, remember preferences, measure product usage, and understand site performance.

Analytics should be used in a privacy-conscious way and focused on aggregate product behavior, reliability, and conversion insights. Marketing cookies or cross-site advertising tools should be disclosed here before they are enabled.

We use practical security measures such as encrypted connections, access controls, authentication, provider security controls, operational logging, and least-privilege practices where appropriate.

No internet service can guarantee perfect security. Users should protect their login credentials, invite only trusted recipients, and contact us quickly if they believe an account or document has been accessed improperly.

Depending on where you live, you may have rights to request access, correction, deletion, export, restriction, or objection to certain processing of your personal information.

You can contact us to make a privacy request. We may need to verify your identity and account relationship before acting on requests, especially where documents involve multiple parties or legally relevant audit records.

Filesign and its service providers may process information in the United States and other countries where our providers operate. Those locations may have privacy laws that differ from your home jurisdiction.

Where required, Filesign should use appropriate contractual, technical, and organizational measures for cross-border transfers.

Filesign is designed for businesses and professional users. It is not intended for children under 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to Filesign, contact us so we can review and take appropriate action.

We may update this policy as Filesign changes, as providers change, or as legal and operational requirements evolve. The updated policy will be posted on this page with a revised date.

For material changes, we may provide additional notice through the product, by email, or by another reasonable method.

Use the contact page for privacy requests and legal inquiries.

Legal entity: <brand> LLC

Mailing address: 90 Gold Street, Floor 3, San Francisco, CA 94133